Low answer rates are costing you revenue.
QVD helps legitimate outbound teams get more calls delivered, recognized, and answered with carrier-level infrastructure built around performance.
- Authorized STIR/SHAKEN Provider Since 2021
- FCC Section 214 Authorized Carrier
- All Four CTIA Branded Calling ID™ Roles
- TrustedCaller™ Verified Program
- 130+ Years Combined Team Experience
Your calls are being judged before anyone answers.
The technology, data, and standards that decide whether your call gets through are not owned by your dialer, your CRM, or your sales team.
They are owned by the telecom ecosystem.
That is where we live.
spam calls flood U.S. phones every month.
of consumers refuse to answer unknown numbers.
bad reputation event can damage answer rates across campaigns, teams, and markets.
Trusted Call Completion®
The carrier-level suite behind the 38% answer rate lift.
Trusted Call Completion® is QVD's integrated SHAKEN-compliant solution for legitimate outbound teams that need their calls signed, delivered, monitored, and protected.
TCC™ combines the highest level of Caller ID authentication with real-time monitoring and remediation, routed through direct SIP termination to the carriers that matter.
Talk to Us About TCC™
Analytics & Monitoring
Real-Time Monitoring
24/7 visibility into how your numbers appear across 80%+ of U.S. wireless handsets.
CallClarity™ Analytics Platform
Performance data down to region, number, and destination carrier, with dashboards your team can actually use.
Dedicated Analyst
Weekly campaign reviews with our analyst team to keep every campaign running smoothly.
Infrastructure
A-Attestation & STIR/SHAKEN
Industry-leading STIR/SHAKEN signing designed to preserve full attestation through the call path.
Local Caller ID Inventory
Curated, aged, rested numbers in 99.9% of U.S. area codes, with a 12-month minimum cool-down.
Direct Carrier Termination
Straight to AT&T, Verizon, and T-Mobile. No aggregator stripping or downgrading your A-Attestation tokens.
Elastic SIP Trunking
Carrier-grade, fully managed, and built for high-volume outbound teams.
Strategy & Execution
Instant Remediation
When a DID gets flagged, we move before you file a ticket.
Executive Advisor & Consultation
Strategic guidance from senior leadership to align your voice strategy with business goals.
White Glove Support
Direct access to the people who know your account, your traffic, and your goals.
TCC™ is not for everyone. It is for legitimate callers.
Participation requires membership in our TrustedCaller™ program — a third-party verification process that validates your organization as legitimate and aligned with the spirit of the TRACED Act and STIR/SHAKEN framework. This protects the ecosystem, protects consumers, and helps legitimate callers preserve the trust they have earned.
Start the Verification ProcessMeasured against clients' existing carriers, head-to-head.
QVD clients run controlled A/B tests comparing Trusted Call Completion™ against the carrier they already use — same lists, same agents, same campaigns, only the delivery path changes.
The results are not close.
average answer rate lift for Trusted Call Completion® clients
answer rate lift from Branded Calling ID™ alone
“We brought them on and ran an A/B test vs. a major provider they were previously using and we blew them out of the water. It was a huge win for the client.” — Joe Scarpelli, President, Quality Voice & Data
The lift works because true carrier status matters.
No aggregator in the middle. No token downgrade. No third-party finger-pointing. QVD is not a reseller trying to influence call delivery from the outside. We are an FCC Section 214 authorized carrier and an authorized STIR/SHAKEN provider since 2021, built around one discipline: getting your calls signed, delivered, and answered.
Data powers everything.
Strategy without data is guessing. We measure performance down to the region, number, and carrier — and we share it.
Strategy matters.
Tactics get you delivery. Strategy keeps you delivered.
Access matters.
Our clients have direct access to our team. No forced ticket queues. No Tier-1 gatekeepers. When something breaks, you are calling an expert.
True carrier status matters.
We are not a reseller. We are an FCC Section 214 authorized carrier and an authorized STIR/SHAKEN provider since 2021. That is why the lift works — and why it lasts.
Put your name, logo, and reason for calling directly on the handset.
Branded Calling ID™ helps legitimate enterprises build trust before the call is answered by displaying verified business identity on supported mobile handsets.
QVD is CTIA-authorized in all four Branded Calling ID™ partner roles — Onboarding Agent, Vetting Agent, Signing Agent, and Originating Service Provider — one of only two companies on the CTIA roster that can vet, onboard, sign, and deliver a branded call under one roof. That means business name, logo, reason for call, and verification indicators where supported, with no third-party hand-off.
- Build trust before the answer
- Improve answer rates and campaign performance
- Support secure, standards-based branded calling
+15% answer rate lift from Branded Calling ID™ on its own, measured across existing QVD client programs.
Learn More About Branded Calling ID™
Voice infrastructure for serious outbound teams.
Beyond Trusted Call Completion®, QVD delivers the full set of voice infrastructure that high-volume outbound teams need — all from the same SHAKEN-authorized carrier.
Trusted Call Completion®
The integrated SHAKEN-compliant suite for call authentication, monitoring, remediation, analytics, and answer-rate improvement.
Explore TCC™ →VICIdial® Dialer Hosting
Fully managed VICIdial from the only provider that also delivers your calls. One team owns the entire pipeline from dial to handset.
Explore VICIdial Hosting →Microsoft Teams Calling
Carrier-grade direct routing at under half the cost of Microsoft Calling Plans. Your Teams tenant, users, and devices stay exactly as they are.
Explore Teams Calling →Elastic SIP Trunking
Direct carrier termination with A-Attestation, instant provisioning, and fully managed support.
Explore SIP Trunking →Local & Toll-Free Numbers
One of the largest U.S.-based inventories in the country. Every number aged, rested, scrubbed, and ready for responsible outbound use.
Explore Numbers →Branded Calling ID™
Show your name, logo, reason for call, and verification indicators on supported mobile handsets.
Explore BCID →Your dialer, CRM, and calling tools can stay. Your call delivery can improve.
“Contact is the currency of engagement.”
“Before partnering with Quality Voice & Data, our efforts to manage outbound connectivity and phone number reputation in-house were futile. One thing I've learned: not all outbound calls are equal — far from it. QVD takes a true hands-on approach, combining A-Level attestation, Branded Calling ID, and Dynamic Caller ID allocation with reputation management. It's the ultimate trifecta, because in this business, contact is the currency of engagement. Since switching to QVD, we've seen a 25% increase in answer rates day in and day out, which translates into significant ROI for our clients.” — Sean G., CEO, Industry-Leading BPO Consultancy
“Before switching to QVD, our Caller ID mostly came up as SPAM or SPAM LIKELY, which negatively impacted our connect ratio, sales, and our sales team's confidence. After switching to QVD, our connect ratio quadrupled, our sales increased tremendously, and our team's confidence skyrocketed. Once we added Branded Calling ID, we experienced an even higher connection rate. Our clients know when we are calling now.” — Shelly, Owner, Niche eCommerce Industry Leader
Led by people who live inside the telecom ecosystem.
QVD combines telecom infrastructure, call center strategy, analytics, and hands-on client support from a leadership team with decades of experience.
Joe Scarpelli
President & CEO · 25+ yearsPioneered VoIP services and dial strategies for high-volume contact centers. Leads QVD's product vision and operations.
Guy Scarpelli
Director · 40+ yearsNearly four decades of hands-on call center and fundraising expertise spanning B2B, consumer, and political campaigns.
Kelsey Olson
Executive Vice President · 15+ yearsLeads a cross-functional team across sales, client services, and support. Drives growth by aligning delivery, customer success, and expansion.
Mike Otting
SVP Sales & Growth · 25+ yearsBuilds scalable revenue programs across direct sales and strategic partnerships. Known for delivering real results.
Stay ahead of the curve.
With 130+ years of combined experience in technology, telecom, and business process management, our team delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN framework.
How Carriers Decide Which Calls Get Blocked or Labeled as Spam
Call volume spikes, low answer rates, consumer complaints, and missing SHAKEN attestation are among ten signals carriers use to flag even fully legitimate business calls.
Read More
How Can I Fix Poor VoIP Call Quality on My Business Phones?
Shared multitenant congestion, jitter from bad configuration, and packet loss are the three usual suspects behind garbled VoIP calls — and each has a specific fix.
Read More
How Do Call Reputation Scores Affect Customer Communication?
A low call reputation score silently blocks 20-40% of outbound calls before they ring, costing businesses hundreds of millions in missed connections every day.
Read More
How Can Businesses Protect Outbound Calls from Spam Labeling?
Phone numbers now carry reputations that recalculate constantly — weekly DID health checks and full A-level attestation are what keep legitimate calls from being flagged.
Read More
Build Customer Trust and Relationships with Branded Calling ID
Consumer surveys consistently show branded Calling ID lifting answer rates 40-130% over unidentified calls, turning missed connections back into real conversations.
Read More
Five Caller ID Pitfalls and How to Avoid Them
Toll-free Caller ID, unmonitored reputation, partial attestation, no branded identity, and ignoring the scale of spam traffic are the five mistakes killing answer rates.
Read More
Ready for a partner who actually shows up?
Schedule your free consultation. Our team typically responds within 24 hours.
Or email sales@qualityvoicedata.com