Using Local Caller ID Increases List Penetration Rates

Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results than Nathan.

Using local Caller ID increases productvityThere is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the list. It’s a helpless feeling to see your team of agents doing everything in their power to be successful and due to circumstances out of their control they can’t get anyone on the phone to talk to. Seeing the dialer going through the dreaded Spin Cycle, churning through the list and failing to find contacts makes call center managers sick to their stomachs. Also, lead lists are valuable and despite what many think, there isn’t typically an unending supply of appropriate prospects to call. How nice would it be to get your lists another 15-20% penetrated before you started to see diminishing contacts per hour?

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Use Local Caller ID Numbers in Fundraising Telemarketing

By Kelsey Olsen, Director of Enhanced Telecom Services

Local Caller ID with the word charity and people standing on it donating moneyCharities have used the power of the telephone as an effective channel to raise funds for many years. The phone is a powerful tool that gives charities a way to reach many potential donors. These calls can be made to previous donors or to those who have not previously supported the charity.

There are standard components to establishing a successful fundraising telemarketing campaign; including the

  • calling lists
  • scripting
  • rebuttals
  • training
  • data collection
  • and donation funds capture.

One simple yet important, and often overlooked step can be securing a Local Caller ID phone numbers to use for the Caller ID display on the outgoing phone call. Continue reading

Top 6 Best Practices When Texting in Business

By Rich Hamilton, Director of Marketing & Product Development

Landline Texting for business with hands holding a smart phone with chat bubblesFirst, here is a little background. Businesses are increasingly using texting to communicate with current customer and prospects. One of the primary ways that businesses send and receive text messages is by enabling their landline to send and receive text messages. In short it’s called landline texting for business. Yes, you can text to landline!

With the surge of increased usage in using landline texting for business purposes, it is important to know how to most effectively use texting for a business. Here are my top 6 best practices and a few other tips when utilizing texting for business. Continue reading

Avoid the FTC Blacklist With Proper Caller ID Management

By Angela Garfinkel, Principal of Quality Voice & Data

Person holding a smartphone and getting a spam callOn August 1, the Federal Trade Commission (FTC) issued a press release stating it would begin using consumer compliants to ramp-up its efforts in stamping out illegal robocalls. According to the FTC, unwanted and illegal robocalls are a persistent problem for consumers, providers, and the FTC, with over 1.9 million consumer complaints filed in the first five months of 2017.

Quality Voice & Data (QVD) offers Local Caller ID Numbers and Caller ID Management solutions to telemarketers, debt collectors, market researchers and virtually every type of business that places outbound calls in large scale. To ensure absolute compliance with all regulations, QVD works closely with MacMurray & Shuster to monitor actions and developments from the FTC, the Federal Communications Commission (FCC) and the various state regulatory and legislative bodies that could impact our Caller ID customers. Continue reading

Why Use Texting in Your Telemarketing Services Campaign

By Rich Hamilton, Director of Marketing & Product Development

male and female operator with headset working at call centerIn the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.

According to the CITA, over 6 billion text are sent every day and Americans text twice as much as they call, on average. Continue reading

QVD Exhibiting at Call Center Week – June 2017

Quality Voice & Data will be exhibiting at Call Center Week 2017, from 6/26/2017 through 6/30/2017.   Come visit us at booth 801 and learn more about Local Caller ID and how it can positively affect your outbound telemarketing campaigns.

Image of Local Caller ID Booth at Call Center Week

Quality Voice and Data Glossary of Terms

By Kelsey Olsen, Director of Enhanced Telecom Services

DIctionary-and-pencilI am writing this today to give my customers and prospects a fighting chance when I’m on a roll and rambling on to explain how Caller ID works, for example. It’s easy for me to forget that not everyone knows the QVD lingo. I find myself answering the same questions on certain terms I’m using day in and day out. To help clear that up, I put together this QVD Glossary of Terms. I’ll gladly explain these in conversation as well, but if you use this reference, maybe it won’t seem as if I’m speaking a foreign language. Continue reading

Outbound Marketing Firm Recognized for Leadership and Innovation

Dean GarfinkelApril 7, 2017 (Aurora, NE) The Quality Voice & Data team were the recipients of two awards during the Professional Association for Customer Engagement (PACE) convention and expo in Tampa, FL April 2-5, 2017. Dean Garfinkel was presented with the Distinguished Service Award in recognition of his leadership as the PACE National Board of Directors Treasurer for the past three years. In presenting the award, PACE Chairman, Stuart Discount noted that Dean was instrumental in leading the organization through tremendous change.

Kelsey-PACE-Convention-2017Kelsey Olsen, Director of Enhanced Telecom Services for Quality Voice & Data, accepted the Technovation Award from PACE for the TextDesk solution. The Technovation Award recognizes innovation in the contact center ecosystem. TextDesk is a web application that allows a group of call center frontline agent users (SMS’rs) to concurrently handle multiple text conversations. In addition, concurrently a full suite of HTML APIs allows for easy to enable dialer script commands that can use variable data to send text messages with one click of the mouse. Reporting can be run, downloaded or called by an API allowing for real-time loading into center dashboards and client reports.

“Today’s leading edge contact centers are seeking ways to engage with their customers utilizing TEXT. Consumer behavior has changed over time. There was a time when the phone was the easiest way to get something done. Then the next generation of consumer behavior was to send an email and call if it’s urgent. Recently we see more consumers using email and then texting when it’s urgent. Millennials prefer a text back instead of a call back”, stated Dean Garfinkel.

About Quality Voice & Data
Quality Voice & Data offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Services include LocalCallerid.com and Caller Name Display management, SMS Text messaging and advanced IVR solutions.

Company Contact:
Kelsey Olsen
Quality Voice & Data, Inc.
(516) 656-5122
kelsey@qualityvoicedata.com

Caller ID Management for Call Center Professionals

Caller-ID-Blue-phoneBy Kelsey Olsen, Director of Enhanced Telecom Services

Many outbound telemarketing call centers know the value in using local caller ID numbers. Managing the Local Caller ID phone numbers and strategy can be the challenge. It can be an overwhelming task for many companies to wrap their head around; especially when utilizing local caller ID numbers across multiple call campaigns. Here are some best practices that you can implement into your Caller ID Management strategy.

Let’s start at the beginning

To start at the beginning for those of you who may be new to the idea of using local caller ID numbers on your outbound calling campaigns…wait, what… where have you been? In all seriousness the use of local caller ID numbers is no secret. It is beneficial in achieving a higher answer rate that in turn results in more sales, completed surveys, or whatever the end result is you are looking to accomplish. No one answers calls from toll free numbers. Let me repeat, no one answers calls from toll free numbers! Continue reading

Local Presence

Using targeted area codes to create a local presence can give your company the competitive edge.  Our service is designed to ensure proper caller ID delivery with name display for contact centers.

Take control of what appears on your outbound caller ID. Customize your campaign by
using local numbers within your target market. Numbers are available for every U.S. area
code, giving you the power to boost answer rates and increase ROI. Control both the name
and number that display for your outbound campaigns.

  • Answer rates have increased up to 40% when using localized names and numbers. This
    means better list penetration, higher contacts-per-hour, and more sales!
  • Rotate caller ID numbers to minimize impressions of the same number within your
    target market.
  • Provisioning of numbers in 15 minutes or less.
  • Fully complies with the Truth in Caller ID Act.

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