Category Archives: Articles

Is Your Dialer Displaying a Local Caller ID Number?

Local Caller ID decreases blocked callsThis is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results better than Nathan.

Do you know what caller id number your dialer is displaying for each of your telemarketing campaigns? Are you confident that you have the appropriate Local Caller ID Numbers in place that will allow you to get a 30% increase in answer rates? The answer might be yes, and if so that is great. Continue reading

Easy Caller ID Management for Insurance Companies

By Kelsey Olsen, Director of Enhanced Telecom Services

Local Caller ID Happy customer on telephoneOne thing that fascinates me is the different business verticals that can benefit from using local caller ID numbers. When QVD started providing local caller ID numbers, we were primarily focused on providing contact centers with local numbers to use for large outbound telemarketing campaigns. Since that time we have expanded the use of local caller ID numbers to many business types, including insurance companies.

I receive many phone calls from independent insurance agents that want to learn more about Caller ID management. They are searching for a way to increase their answer rate when calling current customers and prospects. Continue reading

How to Choose a Local Caller ID Strategy

By Angela Garfinkel, President

Truth: Using a local phone number for outbound Caller ID does increase your outbound telemarketing answer rates. In fact, just this week, a major telecom carrier just told us that when one of their vendors began using local Caller ID phone numbers from Quality Voice & Data, their sales per hour (SPH) increased by 30%! They attribute that increase to a major increase in the number of customers that answer the phone when called. Continue reading

Our Local Caller ID Helps Ensure Compliance

Compliance, policy, and local caller id words on a computer screenBy Rich Hamilton, Director of Marketing & Product Development

Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when setting up a campaign, from script creation to dialer setup and configuration. The most complex and arguably the most important piece is compliance with telemarketing laws and regulations.

There are a myriad of state and federal regulations that address Caller ID with regard to outbound telemarketing calls. The rules fall into 3 primary buckets. Continue reading

Using Local Caller ID Increases List Penetration Rates

Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results than Nathan.

Using local Caller ID increases productvityThere is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the list. It’s a helpless feeling to see your team of agents doing everything in their power to be successful and due to circumstances out of their control they can’t get anyone on the phone to talk to. Seeing the dialer going through the dreaded Spin Cycle, churning through the list and failing to find contacts makes call center managers sick to their stomachs. Also, lead lists are valuable and despite what many think, there isn’t typically an unending supply of appropriate prospects to call. How nice would it be to get your lists another 15-20% penetrated before you started to see diminishing contacts per hour?

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Use Local Caller ID Numbers in Fundraising Telemarketing

By Kelsey Olsen, Director of Enhanced Telecom Services

Local Caller ID with the word charity and people standing on it donating moneyCharities have used the power of the telephone as an effective channel to raise funds for many years. The phone is a powerful tool that gives charities a way to reach many potential donors. These calls can be made to previous donors or to those who have not previously supported the charity.

There are standard components to establishing a successful fundraising telemarketing campaign; including the

  • calling lists
  • scripting
  • rebuttals
  • training
  • data collection
  • and donation funds capture.

One simple yet important, and often overlooked step can be securing a Local Caller ID phone numbers to use for the Caller ID display on the outgoing phone call. Continue reading

Top 6 Best Practices When Texting in Business

By Rich Hamilton, Director of Marketing & Product Development

Landline Texting for business with hands holding a smart phone with chat bubblesFirst, here is a little background. Businesses are increasingly using texting to communicate with current customer and prospects. One of the primary ways that businesses send and receive text messages is by enabling their landline to send and receive text messages. In short it’s called landline texting for business. Yes, you can text to landline!

With the surge of increased usage in using landline texting for business purposes, it is important to know how to most effectively use texting for a business. Here are my top 6 best practices and a few other tips when utilizing texting for business. Continue reading

Avoid the FTC Blacklist With Proper Caller ID Management

By Angela Garfinkel, Principal of Quality Voice & Data

Person holding a smartphone and getting a spam callOn August 1, the Federal Trade Commission (FTC) issued a press release stating it would begin using consumer compliants to ramp-up its efforts in stamping out illegal robocalls. According to the FTC, unwanted and illegal robocalls are a persistent problem for consumers, providers, and the FTC, with over 1.9 million consumer complaints filed in the first five months of 2017.

Quality Voice & Data (QVD) offers Local Caller ID Numbers and Caller ID Management solutions to telemarketers, debt collectors, market researchers and virtually every type of business that places outbound calls in large scale. To ensure absolute compliance with all regulations, QVD works closely with MacMurray & Shuster to monitor actions and developments from the FTC, the Federal Communications Commission (FCC) and the various state regulatory and legislative bodies that could impact our Caller ID customers. Continue reading

Why Use Texting in Your Telemarketing Services Campaign

By Rich Hamilton, Director of Marketing & Product Development

male and female operator with headset working at call centerIn the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.

According to the CITA, over 6 billion text are sent every day and Americans text twice as much as they call, on average. Continue reading

QVD Exhibiting at Call Center Week – June 2017

Quality Voice & Data will be exhibiting at Call Center Week 2017, from 6/26/2017 through 6/30/2017.   Come visit us at booth 801 and learn more about Local Caller ID and how it can positively affect your outbound telemarketing campaigns.

Image of Local Caller ID Booth at Call Center Week