Meet Our Experts

Quality-oriented, positive, optimistic, ambitious, dedicated, fun…. these are just some of the words that describe the culture at Quality Voice & Data.  And the culture is a summation of the individuals that have created the company over the past eight years.


Dean Garfinkel is the President of Quality Voice & Data, Inc.  Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit.

Garfinkel is a member of the National Board of Directors of the Professional Association for Customer Engagement.  He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.


Kelsey Olsen is Director of Enhanced Telecom Services for Quality Voice & Data. Kelsey is responsible for the company’s telecom service offerings  as well as the company’s telecom infrastructure.  Prior to joining Quality Voice & Data, Kelsey spent over 8 years working for a large inbound & outbound call center in various roles including human resources, technical support, reporting and data management.  Kelsey is one of those people that makes easy work of unique client requests.


Rich Hamilton is the Director of Implementation and Team Improvement leader for Quality Voice & Data.  As Director of Implementation, Rich is responsible for implementing new programs, managing the continuous improvement process of existing programs as well as overall project management for special projects.  Prior to joining Quality Voice & Data, Rich spent 9+ years working in and managing a variety of small and large call centers.  Rich has a B.S. in Business Management with an emphasis in Marketing Management.