About Us

Led by Dean Garfinkel, a nationally recognized call center technical solutions expert with 30+ years of experience, Quality Voice & Data provides value-added solutions to clients who desire to increase the quantity and quality of contacts through the use of technology.

We Implement Solutions That Get Results

Our solutions are actionable and built to sustain ongoing results. We help your company identify short-term cost savings that can help support future initiatives. We help you develop the business case model to support and justify our solutions. In addition, we prioritize our recommendations based on those solutions that will provide the greatest value to meet both short-term and long-term objectives.

We Partner With Our Clients

We partner with our clients to ensure that their objectives are met or exceeded. A critical part of our approach is the collaboration and knowledge transfer that occurs between the client and our consultants. By working in collaboration, we develop insightful solutions more quickly and build a base for ownership of the implementation effort within the organization. Knowledge transfer from our consultants to client staff is a key objective in our engagement execution.

We are Flexible in the Delivery of our Services

QVD recognizes that every business has unique requirements. Before starting any engagement, we meet with your team to ensure the least disruption to your operation and the most efficient implementation.

Each Client’s Success is our Success

With more than 30 years of experience in technology, telecom and business process management, our team goes beyond the norm and provides creative, insightful recommendations. Our success is measured one client at a time.